Job description

General Statement of Duties: Leads and empowers an innovative organization of excellence dedicated to transforming lives and helping families overcome poverty

Status: Full-time / Exempt

Examples of Duties: (not in order of priority): Any one position may not include all the duties listed; nor do the listed examples include all that may be found in positions of this class.

1. Participate and initiate strategic planning, business and operational meetings that clearly communicate operational goals and help ensure such goals are met or exceeded.

2. Develops and ensures that services address the current crisis and cause of homelessness so that families leave with skills and resources to support housing stability.

3. Run a highly efficient, safe and clean emergency shelter.

4. Set up systems to accurately, comprehensively and timely collect data and use the results to drive all decision-making.

5. Develops and monitors Family Center budget.

6. Ensures staff is provided substantive training, including trauma-informed care, motivations interviewing and other approaches to best assist families in crisis.

7. Models professionalism and problem-solving behavior for staff, volunteers, families, and the community.

8. Oversee the development and implementation of policies and procedures around all aspects of program operations. Direct the creation of tools and procedures for consistent and constant quality improvement throughout the organization.

9. Act as a role model in manifesting the YWCA vision and values of eliminating racism and empowering women and their families.

10. Ensure that the Family Center is a good neighbor at all times and in all ways. Perform as a critical member of the overall YWCA team.

11. Be available for on-call support as needed.

12. Provide leadership in communitywide initiatives dedicated to rebuilding lives and ending homelessness. Advocate for the needs of homeless families.

13. Ensures compliance with policies and procedures, and requirements of government and private funders.

14. Serve as a spokesperson for the YWCA and the Family Center. Represents YWCA Columbus in meetings with partner agencies as part of the community’s integrated family homelessness system, and in community discussions focused on promoting housing stability for families.

Minimum Qualifications: 10 years of relevant experience.

Education:

Required: Bachelor’s in Social Work

Preferred: Master’s in Social Work or Counseling with a license in Social Work (LSW, LISW, etc.) or Counseling (LPC, LPCC, etc.)

Required Experience/Abilities:

• Minimum five years of management experience.

• Minimum five years providing crisis intervention services.

• Experience in a shelter or residential program.

• Extensive knowledge of and commitment to overcoming poverty.

• Must be committed to excellence and highly responsive customer service with a proven ability to work independently. Knowledge and experience in working with diverse populations.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of the jobs, the employee is regularly required to stand; walk; use hands, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and depth perception.

Core Competencies:

• ACCOUNTABILITY - Accountable for measurable, high-quality, timely, and cost effective results.

• TACT & DIPLOMACY - Treat others fairly in a sensitive and effective way, regardless of personal biases or beliefs.

• INITIATIVE - Takes prompt action to accomplish tasks and meet goals and objectives.

• PROBLEM SOLVING/DECISION MAKING - Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions.

• QUANTITY/QUALITY of WORK - Pays close attention to detail. Strives to achieve accuracy and consistency in all tasks.

• SERVICE ORIENTATION – Applies effective interpersonal and problem-solving skills when responding to the community we serve.

• STRATEGIC MINDSET – Anticipates future trends and implications accurately. Articulates credible pictures and visions of possibilities that create sustainable value. Creates competitive and breakthrough strategies that show a clear connection between vision and action.

• BUILD EFFECTIVE TEAMS – Forms teams with appropriate and diverse mix of styles, perspectives, and experience. Establish common objectives and a shared mindset. Foster open dialogue and collaboration amongst the team.

• FINANCIAL ACUMEN – Understands the meaning and implications of key financial indicators; uses financial analysis to generate, evaluate, and act on strategic options and opportunities.

YWCA Columbus is an equal opportunity employer

Job Type: Full-time

Pay: $83,000.00 - $88,000.00 per year

Benefits:

• 401(k)

• Dental insurance

• Employee assistance program

• Employee discount

• Health insurance

• Life insurance

• Paid time off

• Parental leave

• Referral program

• Retirement plan

• Vision insurance

Education:

• Bachelor's (Required)

• Master's (Required)

Experience:

• Social work: 10 years (Required)

• Management: 10 years (Required)

• Financial acumen: 7 years (Required)

• Initiative: 7 years (Required)

• Accountability: 7 years (Required)

• Team management: 7 years (Required)

• Service Orientation: 7 years (Required)

Ability to Commute:

• Columbus, OH 43219 (Required)

Ability to Relocate:

• Columbus, OH 43219: Relocate before starting work (Required)

Work Location: In person

Job description

General Statement of Duties: Responsible for ensuring and overseeing a safe, secure, clean and supportive living environment for families and staff at YWCA Columbus’ Family Center.

Supervision Received: Family Support Manager

Supervision Exercised: Family Support Specialists

Classification: Supervisor

Status: Full-time / Non-exempt

Examples of Duties: (not in order of priority): Any one position may not include all the duties listed; nor do the listed examples include all that may be found in positions of this class.

1. Provide supervision, leadership, direction, training and support to shift employees to create an atmosphere of safety, cleanliness, and support within the YWCA Family Center:

• Delegate, assign and monitor all shift activities.

• Enforce Center policies, protocols and rules.

• Participate in the evaluation of Family Support Specialists, provide counseling and coaching as necessary.

• Elevate pertinent family issues and concerns to the Family Support Manager and/or Director of Family Center Programs in a timely manner.

• Participate in the orientation and training of new staff.

2. Provide pertinent shift information to appropriate staff and partner agencies according to YWCA Family Center policies and procedures:

• Create and distribute shift reports, incident reports and various other rosters/reports.

• Assign families to specific sleeping areas.

• Complete all appropriate documents pertaining to entries, exits and transfers of families.

• Maintain program and resident confidentiality, including former clients.

• Document specific incidents and concerns and share with appropriate staff.

• Monitor, organize and distribute Communications from staff and partner agencies.

3. Act as main point of contact and instruction in collaboration with other departments’ leadership during any shift emergency situations (e.g. fire drills/alarms; medical emergencies; tornado alarm, etc.):

• Supervise and monitor safe evacuation of families and staff for drills and alarms.

• Document medical emergencies, and/or situations involving the police.

• Provide guidance, support and general supervision of families in the Family Center:

• Monitor and de-escalate family concerns and address shelter questions.

• Supervise our collaboration with community volunteers and other program staff to maintain premises and conduct activities.

• Provide crisis intervention and resource information to residents and callers.

• Distribute basic clothing items from available supplies.

• In conjunction with Volunteer & Donations Coordinator, distribute basic need items from available supplies.

5. Model professionalism and problem-solving behavior for clients, staff, and community by demonstrating good listening and empathic skills while multi-tasking in a fast-paced work environment.

6. Attend and participate in staff meetings as scheduled and/or necessary.

7. Identify opportunities for professional development and attend trainings and seminars as requested by supervisor and the organization to meet funding and employment law requirements.

8. Other duties as assigned.

Required Experience: High school diploma or GED required. Associate’s Degree in Human Services or equivalent experience strongly preferred. Minimum of 3 years of experience working within a social services setting. Experience working with vulnerable or at-risk populations preferred.

Preferred Knowledge, Skills, and Abilities: Strong oral and written communication skills required; Ability to communicate with, train, and coach staff; Ability to multi-task in a fast-paced environment; Observation and confrontation skills to recognize and interrupt inappropriate behavior among residents and/or staff; Commitment to and aptitude for working in a team environment; Proficient with basic computer activities, email, worldwide web, and Microsoft Word.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Regularly required to stand; walk; use hands; climb or balance; stoop, kneel and crouch; talk and hear. The employee may occasionally lift up to 50 pounds.

Job Type: Full-time

Pay: $21.00 - $22.00 per hour

Benefits:

• Dental insurance

• Employee assistance program

• Employee discount

• Health insurance

• Life insurance

• Paid time off

• Parental leave

• Referral program

• Retirement plan

• Vision insurance

Schedule:

• Evening shift

• Rotating weekends

Education:

• Associate (Preferred)

Experience:

• Social work: 3 years (Required)

• Customer support: 3 years (Required)

Language:

• Bilingual (Preferred)

Ability to Commute:

• Columbus, OH 43219 (Required)

Ability to Relocate:

• Columbus, OH 43219: Relocate before starting work (Required)

Work Location: In person

Job description

Schedule: Monday - Friday 12p - 8p with On-Call Availability

General Statement of Duties: Responsible for supervising the Front Desk/Engagement Specialist staff at the Griswold Building. Duties to include: Managing schedules, training staff, payroll, and other administrative duties to ensure adequate coverage for all shifts. Coaching and mentoring of new and existing Front Desk/Engagement Staff. Coordinate training opportunities with the Women’s Residency staff. Ensure that all training, policy manuals and reference materials are up-to-date and readily available to staff members.

Examples of Duties: (not in order of priority): The Front Desk/Engagement Specialist Coordinator is responsible for working a shift that entails greeting and directing visitors, answering phones, responding to the needs of staff, guests and residents. Maintain a safe and secure environment for guests, families, staff and volunteers and keep written logs of activities. Create an atmosphere of hospitality and customer service, while ensuring that YWCA policies are being followed. This position will bring any concerns to the Property Director on matters which could affect the safety and security of the YWCA facility, its guests, families, staff and volunteers, and/or the public perceptions of the YWCA.

Coordinator responsibilities:

1. Communicate with Property Director any new security issues or changes that need to be considered or implemented. Touch base frequently with staff on all shifts to identify issues that need to be addressed, or policies that need to be created or revised. Communicate with the Permanent Supportive Services team to identify problems that occur during shifts.

2. Ensure that all policies of the building are being followed by front desk/engagement specialist. Set up a schedule for routine staff training to include de-escalation and best practices in resident management.

3. Manage and coordinate scheduling, staff payroll and other administrative duties.

4. Prepare the monthly schedule and ensure that all shifts are adequately covered.

Performance Responsibilities at front desk:

1. Maintain a professional image that includes greeting residents, visitors and employees as they enter the building, in a polite and friendly manner. Respond to inquiries on programs, events, and facilities. Receive and route telephone calls and messages for staff. Assist with daily maintenance of reception area.

2. Coordinate building and surrounding perimeter patrols, monitoring of resident floors, securing of the building after business hours, being diligent to report any suspicious activity and report accidents. Coordinate communications with other staff by radio during emergency situations and regular work shifts.

3. Monitor cameras or equipment in a continuous fashion to ensure proper security guidelines. Maintain a working knowledge of all emergency policies, procedures and regulations to be able to respond to alarms, incidents and emergency situations. Notify appropriate staff of resident emergencies and maintenance needs. Contact maintenance for emergency repairs.

4. Make swift judgments concerning the need for police or emergency personnel according to policies and procedures. Complete Daily Activity Reports, Logbook entries, Incident Reports and all relevant reports related to job assignments. Make recommendations to management on better safety and loss prevention processes as identified during daily/nightly routine. Have knowledge of any life safety systems, fire panels, camera system, and such equipment to complete job assignments. Ensure continuous safety and operation of all elevators and access doors.

Requirements: High School graduate or GED. Two years of customer service and supervisory experience required. Two-year degree in Social Work or related field preferred, or a combination of education and work experience. Previous experience working with homelessness, mental health, and/or chemical dependency desired.

Desired Knowledge: Effective oral and written communication skills; customer service representation with in-person contact; familiarity with the Fair Housing Laws (preferred); enthusiasm for “housing first” model; ability to work efficiently with the internet, email and Microsoft Office; experience with homeless populations and mental health consumers (preferred).

Core Competencies:

1. Building Effective Teams. Forms teams with appropriate and diverse mix of styles, perspectives, and experience. Establish common objectives and a shared mindset. Foster open dialogue and collaboration amongst the team.

2. Conflict Management. Good listener, committed to finding solutions to problems, works well with difficult people.

3. Interpersonal Skills. Builds strong relationships, is flexible/adaptable, works well with others, solicits feedback. Applies effective interpersonal and problem-solving skills when responding to those we serve.

4. Problem Solving. Identifies and analyzes problems weighing the relevance and accuracy of available information. Strives to understand contributing factors. Generates and evaluates alternative solutions.

5. Coachable. Capable of listening, willing to take constructive feedback and make the necessary changes to be more efficient and effective.

6. Supportive. Actively supports others, offering praise and recognition to all. Stretching beyond comfort levels and trying new techniques that may enhance success.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.

While performing the duties of the jobs, the employee is regularly required to stand; walk; use hands, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may occasionally lift and/or move up to 50 pounds.

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• 401(k)

• Dental insurance

• Employee assistance program

• Employee discount

• Health insurance

• Life insurance

• Paid time off

• Parental leave

• Referral program

• Retirement plan

• Vision insurance

Education:

• Associate (Preferred)

Experience:

• Supervising: 2 years (Required)

• Customer service: 2 years (Required)

Ability to Commute:

• Columbus, OH 43215 (Required)

Ability to Relocate:

• Columbus, OH 43215: Relocate before starting work (Required)

Work Location: In person