Job description

General Statement of Duties: Responsible for the assessment of client strengths and needs, development of individual action-oriented goal plans, and coordination of linkage and referral to community resources to assist families in quickly moving to appropriate next-step housing and promote self-sufficiency and stability.

Examples of Duties: (not in order of priority): Any one position may not include all the duties listed; nor do the listed examples include all that may be found in positions of this class.

1. Work with families to develop action-oriented weekly goal plans with a focus on securing appropriate next-step housing:

a. Operate from a “housing first” model.

b. Implement intake and planning systems that reflect client strengths and needs, client responsibilities, and action-steps to help families achieve their goals.

c. Provide budgeting and other planning assistance toward the goal of housing retention, including establishing mandatory savings plans based on family income.

d. Coordinate employment and benefits services for residents of the YWCA in a manner that promotes program philosophy of Empowerment, Accountability, Respect, and Nurture (the EARN Model).

e. Develop individualized strength-based plans designed to increase the income YWCA clients through employment, benefits, or other assistance.

2. Maintain clear and precise data and case notes, including careful documentation of all relevant interactions:

a. Ensure collection of required release and other documentation in a timely manner.

b. Maintain system for tracking and reporting outcomes on a monthly basis.

3. Refer clients to partner agencies and community resources that benefit their short and long-term goals:

a. Interface closely with all Family Center staff to provide superb “wrap-around” services for families.

b. Gather information on potential resources for clients in the larger community, creating working relationships, and disseminating information.

c. Actively participate in case review, including brainstorming with other team members toward positive client outcomes.

4. In coordination with the Family Center Director of Family and Housing Advocacy:

a. Maintain a schedule that meets the needs of the Housing Resources Program.

b. Facilitate productive collaboration with project partners by referring clients to partner agencies and community resources that benefit their short and long-term goals.

c. Actively participate in weekly Providers Administrative meetings, contributing to Critical Case Review to develop well-orchestrated housing plans.

5. Create an atmosphere of safety and cleanliness for staff and client support:

a. Assist in cleaning and upkeep of the Family Center.

b. Thoughtfully receive information from other staff about the needs of clients.

c. Assure client confidentiality.

6. Provide guidance and general supervision of clients while in the Family Center.

a. Create and support an atmosphere of hospitality, sanctuary, and resource.

b. Help with atmosphere through constructive and friendly client interaction.

c. Engage families in a way that encourages stability and growth.

7. Assist with crisis intervention and de-escalation. Interact in a calm, professional manner with clients, volunteers, and staff.

a. Model professionalism and problem-solving behavior for clients, staff, and community.

b. Conduct weekly informational meeting with families reviewing rules, placement information and any changes with-in system.

8. Identifies opportunities for professional development and attends trainings as requested by supervisor.

9. Understand and promote the Mission and Vison of the YWCA that values diversity and celebrates the positive aspects of a multicultural society.

10. Perform other duties as required.

Minimum Qualifications: Education: Four-year degree in Social Work or related field or equivalent experience required. L.S.W. preferred.

Experience: Minimum one-year experience as a primary case manager in a human services program. Experience working with homeless or other vulnerable populations. Experience working with at-risk families.

Required Knowledge, Skills, and Abilities:

Enthusiasm for “housing first” and “EARN” model. Dedication to excellent customer service. Strong oral and written communications skills. Attention to detail important. Ability to effectively communicate with diverse populations. Strong time management skills required. Commitment to and aptitude for working in a team environment. Valid Ohio Driver’s license and access to reliable insured transportation required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of the jobs, the employee is regularly required to sit for long periods of time; stand; walk; use hands, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may be required to occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision and depth perception.

Job Type: Full-time

Pay: Up to $50,000.00 per year

Benefits:

• 401(k)

• Dental insurance

• Employee assistance program

• Health insurance

• Life insurance

• Paid time off

• Parental leave

• Referral program

• Retirement plan

• Vision insurance

Schedule:

• Day shift

• Monday to Friday

Ability to Relocate:

• Columbus, OH 43219: Relocate before starting work (Required)

Work Location: In person

Job description

General Statement of Duties: Responsible for supervising the Front Desk Specialist, Engagement Specialist and Floater Specialist. Duties to include staff training, manage scheduling, payroll and other administrative duties to ensure adequate coverage for all shifts. Coaching and mentoring of staff (new and existing). Providing supervision of staff, assessing and monitoring staff performance and program outcomes. Monitor program documents to include but is not limited to case notes, shift reports, shift logs and incident tracking/reports.

Mon - Fri 12p to 8p with on-call duties

Performance Responsibilities: (not in order of priority): Any one position may not include all the duties listed; nor do the listed examples include all that may be found in positions of this class.

1. Plan, develop and implement the delivery of services that address the needs of the program residents. Guide, model and maintain a collaborative spirit and problem-solving model with other team members toward positive program outcomes. Participate in individual supervision and annual evaluations for the team. Maintain close and open communication with the Director of Women’s Residency for program continuity.

2. Participate as a committed member of the Women’s Residency Team, to include assisting with crisis intervention and de-escalation. Model professionalism and problem-solving behavior for residents, staff and the community. Attend trainings, workshops and community meetings as shared by the Director of Women’s Residency.

3. Supervise Front Desk, Engagement Specialists and Floater Specialist while providing informed, quality and professional services to the team, residents, staff, volunteers and community. Support the team in a manner that promotes the guiding principles of the EARN model.

4. Manage and coordinator scheduling, staff payroll and other administrative duties to ensure adequate coverage for all shifts.

5. Participate in on-call support when needed in the Women’s Residency Program.

6. Perform as an invested member of the YWCA Women’s Residency Program management team through participation in team meetings and all-staff meetings.

7. Monitor and oversee the program’s pantry. Ensure accountability regarding inventory, process and structure. Review and complete the weekly pantry orders to Mid-Ohio Food Collective and submit the pantry invoice to the Director of Women’s Residency each month. Ensure that all pantry orders are considered in the program budget. Identify the needs of the pantry to ensure that the pantry is consistently stocked and maintained.

8. Work in collaboration with the EARN store staff member to ensure accountability regarding inventory, process and structure.

9. Provide ongoing, structured program activities to residents in a group setting that promotes resident self-care, empower effective choice making, cultivate personal and hygiene skill development and self-awareness.

10. Perform other duties as required.

Qualifications: Two-year degree in Social Work or related field preferred, or a combination of education and work experience. Two (2) years customer service and supervisory experience required. Previous experience working with homelessness, mental health, and/or chemical dependency desired.

Required Knowledge, Skills, and Abilities: Effective oral and written communication skills; familiarity with the Fair Housing Act (preferred); enthusiasm for “housing first” model; ability to work efficiently with the internet, email and Microsoft Office; experience with homeless populations and mental health consumers.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of the jobs, the employee is regularly required to stand; walk; use hands, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision and depth perception.

Job Type: Full-time

Pay: $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)

• Dental insurance

• Employee assistance program

• Health insurance

• Life insurance

• Paid time off

• Parental leave

• Referral program

• Retirement plan

• Vision insurance

Schedule:

• 8 hour shift

• Monday to Friday

• On call

Ability to Relocate:

• Columbus, OH 43215: Relocate before starting work (Required)

Work Location: In person