Job description:

General Statement of Duties: Responsible for welcoming and engaging families, guests and volunteers as they enter the program, overseeing daily activities, and providing information and referral services to Family Center families. Providing families with needed materials.

This position is considered “essential” personnel in times of hardship, such as extreme weather conditions and /or other emergencies.

Worker Category: Full/Non-Exempt

Location/Travel: On-Site

Schedule: Tuesday - Saturday 6am - 2pm

Pay: $21.50 per hour

Job Responsibilities

· Engage and orient clients as they enter the program

· Create an atmosphere of safety, cleanliness, and support within the YWCA Family Center

· Provide guidance, support and general supervision of families in the Family Center

· Maintain clear and precise documentation; Document pertinent activity in daily shift log; Document pertinent family activity for Case Managers as appropriate; complete all forms in a thorough manner; Document unusual incidents on the appropriate form

· Assist volunteers and visitors through friendly and helpful engagement and by directing interactions as needed.

· Model professionalism and problem-solving behavior for clients, staff, and community.

· Attend and participate in staff meetings as scheduled and/or necessary.

· Identify opportunities for professional development and attend trainings and seminars as requested by supervisor.

Performance Expectations

· Attend all scheduled shifts, arriving at the scheduled time, unless other arrangements are made

· Develop and maintain positive collegial relationships with Family Support staff, as well as staff from other departments

· Practice active listening and de-escalations skills consistently

· Maintain ethical standards as outlined in the Ethics Code consistently

Qualifications

· High school diploma or GED required. Associate’s Degree in Human Services or equivalent experience strongly preferred. Experience managing staff. Minimum of 3 years of experience working within a social services setting. Experience working with vulnerable or at-risk populations preferred.

· Ability to multi-task in a fast-paced environment; Observation and confrontation skills to recognize and interrupt inappropriate behavior among residents and/or staff; Commitment to and aptitude for working in a team environment.

· Proficient with basic computer activities, email, internet, and Microsoft Word.

· Demonstrated dependability, maturity and initiative, and the ability to handle crisis situations and accomplish tasks assigned with minimal supervision.

· Ability to set and observe appropriate personal limits and boundaries, especially with respect to shelter residents.

· Must have valid Driver’s License and Reliable Transportation

Core Competencies

· Accountability: Accountable for meeting deadlines regarding communication to all departments, establishing priorities to provide excellent customer service, and ensuring that the essential work of the shift is completed properly

· Adaptability: Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives

· Dependability: Maintains good attendance and punctuality record; works independently to accomplish shift tasks

· Conflict Management: Good listener, committed to finding solutions to problems, works well with difficult people

· Job Knowledge: Understands facets of job, aware of duties and responsibilities, and keeps job knowledge current

Required Trainings:

• Employee Health and Safety Learning Program

• Various training as assigned to effectively enhance skills

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to sit; stand; walk; use hands; climb or balance; stoop; talk and hear. The employee may occasionally lift up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Job Type: Full-time

Benefits:

• 401(k)

• Dental insurance

• Employee assistance program

• Health insurance

• Life insurance

• Paid time off

• Parental leave

• Retirement plan

• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Social Services: 3 years (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

General Statement of Duties: Assist all Family Center departments in maintaining a safe and secure environment for guests, families, staff and volunteers. Consults with the Security Manager on matters which could affect the safety and security of the Family Center, its guests, families, staff and volunteers, and/or the public perception of the YWCA. 

Supervision Received:  Security Manager                               

Supervision Exercised: None              

Worker Category: Full-Time/Non-Exempt                                      

Location/Travel: Onsite                                                   

Schedule: Tuesday to Saturday; 3rd Shift

Salary: $21.50/hour

Job Responsibilities:

·         Encourage guests, families, staff, visiting professionals and volunteers, when necessary, in adhering to Family Center policies and procedures.

·         Conduct regular rounds of the parking lot and grounds to monitor for unauthorized vehicles, illegal activity, vandalized or abandoned vehicles and/or loitering.  Ensure 24-hour monitoring of interior and exterior facilities and grounds.

·         Safely intervene to prevent, diffuse or de-escalate crises in the Family Center.  Maintain an accurate log of events that occurred during assigned shifts.

·         Complete incident reports based on facts relating to any adverse incidents involving criminal activity, safety, staff, families, guests or volunteer issues. 

·         Act as Family Center liaison with fire and law enforcement personnel, and Emergency Medical Technicians (EMTs) during emergencies until relieved of duty.

·         Operate and ensure proper functioning of AED, CCTV cameras and monitors, electronic door strikes, radios, etc. Monitoring surveillance cameras to watch out for any disruptions or unlawful activities.

·         Conduct searches, including the use of wand, to inspect families, staff, volunteers and /or guests’ personal property, including vehicles parked in lot.  Confiscate, log, tag, return or properly dispose of weapons/contraband per Family Center policies and procedures.

·         Model professionalism and problem-solving behavior for families, staff and volunteers, and participate in a manner that promotes the Family Center’s guiding principles of Empowerment, Accountability, Respect and Nurture (EARN model).

·         Perform other duties as assigned.

Performance Expectations:

·         Demonstrate initiative

·         Communicate within and cross teams seamlessly

·         Develop and maintain relationships

Qualifications:

·         Education: High School Diploma or GED

·         Experience: Minimum of 1 year security experience working in a social services setting and/or related field. Demonstrated experience working with security systems, proficient with basic computer skills (email, internet).  A Security Guard license/certification, or security training desired. Valid Ohio driver’s license.

·         Required Knowledge, Skills, and Abilities: Ability to work effectively with diverse populations. Knowledge of security procedures.  Ability to solve problems as they arise and react appropriately in stressful situations.  Ability to work alone or as part of a team.  Strong oral and written communication skills.

Core Competencies:

·         Adaptability: Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

·         Conflict Management: Good listener, committed to finding solutions to problems, works well with difficult people.

·         Problem Solving: Identifies and analyzes problems weighing the relevance and accuracy of available information.  Strives to understand contributing factors.  Generates and evaluates alternative solutions.

·         Sense of Urgency: Meets deadlines, establishes appropriate priority, and gets the job done in a timely manner.

·         Teamwork: Accountable to team, works to meet established deliverables, appreciates view of team members, respectful.

Required Trainings: 

·         Employee Health and Safety Learning Program

·         Equipment Training as assigned to advance Technical Skills

·         Various Social Services training as assigned to effectively serve clients

Physical Demands: Must be able to perform extensive standing and walking and lift up to 50lbs. regularly with assistance; to transport and stock assigned supplies and materials; to pick up from vendors and deliver stock and materials, including to clients upon request as well as transport clients and their belongings.  Must be able to bend, stoop and reach materials (must be able to climb a step ladder at approximately three feet in height. Must be able to operate test equipment, AED, CCTV, Fire System and drive a motor vehicle. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.